Return & Exchange Policy

RETURN & EXCHANGE POLICY

Last updated: 09/05/2026

We put great care into preparing every order and want you to be happy with your purchase. If there is a problem with your order, please contact us, and we will do our best to help.

1. Final Sale—No Returns or Exchanges

Due to the personal-use nature of our squishy products and for health and hygiene reasons, all squishies are final sale and cannot be returned or exchanged.

Please carefully review the product description, size, texture, and photos before placing your order.

2. Incorrect Item

If you receive an item different from the one you ordered, please email us within 36 hours of delivery. Include your order number and a clear photo of the item received. We will review your claim and provide an appropriate solution as quickly as possible.

3. Damaged Package or Product

If your package or product arrives damaged, please contact us within 36 hours of delivery. Include your order number and clear photos of both the damaged product and its original packaging.

4. Handmade and Limited-Quantity Products

Many of our products are handmade or available in limited quantities. Slight variations in color, shape, size, texture, or appearance may occur and are part of the unique nature of handmade items. These natural variations are not considered defects.

Claims involving missing, incorrect, or damaged products must be submitted within 36 hours of delivery. Prompt notification and clear photo evidence allow us to verify the issue and offer a fair resolution.